Policy

This policy outlines the standard process and conditions for making a reservation at Hotel Maya via our official website.

Booking Process

Reservations at Hotel Maya can be made directly through our official website in 05 simple steps:

Step 1. Search: Select your travel dates and preferred room.

Step 2. Select Room: Browse available options and view key details such as:

Room type & size
Amenities (Wi-Fi, TV, minibar, bathtub, etc.)
Inclusions (e.g. breakfast, airport transfer)
Price (inclusive of taxes)
Booking conditions (e.g. cancellation policy, check-in/out time)

Step 3. Enter Guest Info: Fill in contact details to complete your reservation.

Step 4. Make Payment: Confirm the reservation with the applicable prepayment or credit card guarantee.

Step 5. Receive Confirmation: A confirmation email will be sent to you with full booking details.

Policy Details

Hotel Maya

Check-in and Check-out

Check-in time: 3:00 PM
Check-out time: 12:00 PM

Children Policy

Children of all ages are allowed.
Children age 12 and below stay for free with accompanied adults in the existing bedding available in the room.
1 child (up to and including 3 years old) stays for free when using available cribs. The maximum number of cribs is 1.

Extra Bed Policy

Extra bed is chargeable at RM 84.60 per night.
1 person (13 years old and over) stays for MYR 100 per person per night when using available extra beds.
The maximum number of extra beds is 1.
The maximum number of guests is 3.
Rates are subject to change.

Cancellation Policy

Website bookings

Reservations must be cancelled 24 hours prior to arrival to avoid a penalty of one-night room and tax.

Online travel agency (OTA) bookings

The guest can cancel free of charge until 2 days before arrival.
The guest will be charged the total price of the reservation if they cancel in the 2 days before arrival.
No-show: If the guest does not show up, they will be charged the total price of the reservation.

Deposit & Prepayment Policy

Credit card guarantee is required to secure the reservation.
For OTA bookings, the guest will be charged a prepayment of the total price of the reservation in the 2 days before arrival.

Damage deposit

Guests pay a damage deposit of MYR 200.
Collected by: Cash
Collected from guests: On arrival
Returned by: Cash
Returned to guests: On the day of check-out

Accepted Payment Methods

Bank transfer, cash, cheques, credit cards, debit cards, Apple Pay, Samsung Pay, Google Pay, and other accepted methods.

Parking

Basement parking is complimentary.
Free public parking is available on site (reservation is not needed).

Internet

WiFi is available in all areas and is free of charge.

Pets

Pets are not allowed.

Smoking

The property is a completely non-smoking property.
Smoking is allowed only at the provided designated areas.

Groups

No special conditions apply for groups.

Terms & Conditions

Following the announcement of Budget 2022 under the Nation's Recovery for targeted sectors, Tourism Tax (TTX) exemptions will be extended until 31 December 2022. Should there be any other additional taxes imposed, it will be charged accordingly.
Rates are subject to change.